Frequently Asked Questions
Your guide to shopping the latest trends at Emaxmodel
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our Returns Portal to start your request.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team.
How should I care for my Emaxmodel garments?
To maintain fabric quality, we recommend following the specific care label instructions inside each garment, generally suggesting a cold wash and air drying.